After-hours & overflow · voice + chat

After hours.They call.

Luna handles after-hours and overflow conversations in your customers' language, then gives your team a clear next step.

Chat with Luna

Simulated call demos

Hear Luna work.

These are simulated calls, not live phone lines. Each one ends with something useful: a booking, a qualified lead, an escalation, or a clean handoff.

BPO overflow · Marco, account holder

BPO Overflow: Difficult Customer Escalation

A tense service failure de-escalated into a human-ready case

Ready · line … of 8

BPO overflow handoff

Caller state: Frustrated repeat contact · needs acknowledgement and ownership
Human agent receives: Billing dispute, service failure, repeat-contact history, and same-day response request
Pilot measure: Missed-call coverage · complete handoffs · reduced customer repetition

All calls, transcripts, summaries, messages, results, and CRM outputs shown here are fictional simulated demonstrations. They are not live or synchronized unless the relevant channels and connectors are configured and tested. Industry-example voices are AI-generated simulations.

From customer question to next step

One conversation.One clear next step.

Luna captures the request, figures out what matters, and gives the right person enough context to act inside the workflow you already use.

Talk to Luna

Who calledWhat they needWhat happens next

Works alongside your existing tools. The preview is illustrative until your workflow and connectors are configured and tested.

How Luna helps

Answer. Understand. Hand off.

Luna handles the routine work inside the rules you set. When a person needs to step in, your team gets the full story.

01Answer02Understand03Hand off

Answer

Voice and chat that meet the moment.

On your website, on the phone, or both. Handles overflow and after-hours volume across many calls at once, in local dialects and foreign languages, in the workflows and tone you configure.

Understand

Intent, urgency, and context captured.

Qualifies needs, confirms details, and prepares a clear summary before your team or your CRM needs to act.

Intelligent handoff

Escalations arrive with full context.

When a person should take over, Luna sends summary, transcript, disposition, and a suggested next step, not a cold transfer.

Luna Connect · Voice, chat, and follow-through

Work across the channels you already use.

Luna works with a phone line or without one. Point customers to your website and save on telephony when you do not need a phone line. When you want lines, Luna plugs into VoIP, SIM, PBX, WhatsApp, Viber, and Facebook Messenger. CRM is built in. Luna handles multiple calls at once, speaks in dialects and foreign languages, and can send messages and email on its own once you set the rules.

01
With or without a phone
Send people to your website and let Luna handle chat and voice there. You skip telephony when you do not need a line. Or connect VoIP, SIM, PBX, WhatsApp, Viber, and Facebook Messenger when you do.
02
CRM built in
Contacts, transcripts, and follow-ups sit in one record. No separate sync layer.
03
Many calls, many languages
Luna can take multiple conversations at once and speak in local dialects and foreign languages, in the tone you configure.
04
Let Luna run the routine
Inbound and outbound calls and SMS, calendar checks, and follow-up messages and email when you approve the workflow.

Explore Luna Connect Website, phone, or both. Built-in CRM.

Industry patterns

Luna across team types.

Ten patterns, from frontline conversations to operational dashboards.

Patient access

Patient access and scheduling.

Connect patient reception and Luna's scheduling workflows with patient-flow, utilization, and quality views for care teams.

17 minsample ED wait-time view

Patient flowSchedulingQuality metrics

Human control by design

Escalation rules you configure.

You set the knowledge, permissions, and escalation rules. Luna works inside those boundaries, and your team can see what happened.

Define when Luna resolves vs. escalates
Approve knowledge sources and updates
Review transcripts, consent, and outcomes

Explore responsible AI

About Agenty · Our journey

Engineering roots since 2003.

Agenty has Philippine engineering roots and US operations. We build agentic voice, CRM, and workflow systems with human-in-the-loop controls.

People first

Technology should simplify lives, not complicate them.

Built to last

We prioritize durable systems over demo-only features.

Always learning

We stay curious as the tools evolve and share what works.

Milestones · In-house engineering

Philippine roots.
US operations.

A Philippine-rooted, US-based product team building voice, CRM, and workflow software.

∞Heritage
Chapter 01Philippine engineering roots
SmartStart has Philippine engineering roots and US operations.
The team connects work across CebuTech, MactanMosaics.com, Agenty.fi, PhilHealth, ViTEL365, and agentic AI products. Engineering is based in the US (Naples, Florida) and the Philippines (Manila and Cebu).
2003Origin
Chapter 02CebuTech is born
Our Philippine engineering roots begin with an in-house team supporting MactanMosaics.com.
The early team worked close to the operation, building and supporting real e-commerce systems for mother-of-pearl tile and shell mosaics. That hands-on approach still defines Agenty: practical, in-house, and focused on work that lasts.
Visit MactanMosaics
2008US launch
Chapter 03SmartStart’s US launch
We began operating in the United States in 2008 and are now headquartered in Naples, Florida.
Agenty brought the team's full-stack web, mobile, and AI engineering to US clients. That work became the foundation for Luna's voice and agentic systems.
Visit Agenty.fi
2013Edtech
Chapter 04
Long-term dev shop partnership for a major US educator platform. Still in service after an industry acquisition.
2017Social impact
Chapter 05PhilHealth app development
SmartStart engineers mobile application work for PhilHealth and donates the engagement as corporate social responsibility.
The work supported member-facing digital services for records, contributions, and health-benefit workflows. It was a chance to give practical engineering back to millions of Filipinos.
Visit PhilHealth
2017Partnership
Chapter 06ViTEL365 partnership
Agenty partners with ViTEL365 for BPO, managed services, customer operations, and fleet management.
Agenty engineers the platforms while ViTEL365 runs operations. Together, the teams connect software, service levels, and customer engagement workflows.
Visit ViTEL365
2020sPivot
Chapter 07The agentic AI era
Focus shifted from basic chatbots to voice and chat systems that can run approved workflows.
Luna answers calls, routes issues, completes approved multi-step workflows, and escalates to people when configured. Deployment timelines depend on integrations, knowledge setup, and testing scope.
May 2026Partnership
Chapter 08LibertyStar.Tech partnership
Agenty partners with LibertyStar.Tech in Texas, USA for BPO, cybersecurity, and intelligence operations.
The partnership extends Agenty's agentic voice and workflow stack into US operations with a Texas-based team focused on secure customer operations, threat-aware service delivery, and field-ready intelligence workflows.
Visit LibertyStar.Tech
2026Today
Chapter 09Luna Agentic Voice for BPOs
Calls, transcripts, leads, and next actions land in one native pipeline instead of a disconnected add-on.
Luna is designed to answer and qualify on configured voice and chat channels. When staff should step in, approved deployments can pass transcript, summary, disposition, and next actions toward your CRM after connectors are configured and tested.

More milestones ahead

Partner ecosystem

Organizations we build with.

Work spanning operations, infrastructure, faith, education, agribusiness, cadet welfare, cybersecurity, and family legacy.

ViTEL365BPO & managed services Liberty StarBPO, cybersecurity & intelligence Ardent | Antarex PhilippinesCyber Security GraceFaith companion & discipleship PMACadet welfare · My Safe Space PhilTowerInfrastructure & fleet operations DLSASMCEducation & alumni community Broiler.meAgribusiness software SafePassageDigital estate planning

Start with one workflow

Start with one conversation that matters.

Choose one after-hours or overflow workflow. We configure it with your rules, you review the handoffs, then decide where Luna scales next.

Book a guided pilot